Guest Experience Lead - Front Desk & People Manager

Belton Woods Hotel, Spa & Golf Resort; Grantham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Discounts across QHotels collection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham welcomes guests with a warm, professional approach. As a receptionist you will manage check-in/check-out, assist guests with rates, packages and promotions, and support smooth operations across the front desk and reception areas.

You will handle guest inquiries, address issues promptly and work to maximise occupancy and revenue while maintaining standards of service and appearance across the hotel.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Review room allocations and advise on rates, packages and promotions.
• Handle guest issues and complaints to maximise revenue.

Skills

Front office / Reception experience

Customer service skills

People management

Conflict resolution

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham welcomes guests with a warm, professional approach. As a receptionist you will manage check-in/check-out, assist guests with rates, packages and promotions, and support smooth operations across the front desk and reception areas.

You will handle guest inquiries, address issues promptly and work to maximise occupancy and revenue while maintaining standards of service and appearance across the hotel.