Front of House Ops Lead – Guest Experience & Revenue

Harri; Grantham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free parking

Free gym membership

Golf discounts

QHotels discounts

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a proactive receptionist to join our Front of House team. You’ll be the first impression for guests, manage check-ins, review room allocations, advise on rates, packages and promotions, and help resolve guest issues to maximise revenue.

You should have previous front office or reception experience, strong customer service, and good people-management skills.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution is essential for guest satisfaction.

Responsibilities

• Reception is the first impression of the hotel; you will manage check-ins, review room allocations and advise on rates, packages and promotions, and handle guest issues to maximise revenue.

Skills

Front office experience

People management

Customer service

Conflict resolution

Quality standards

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a proactive receptionist to join our Front of House team. You’ll be the first impression for guests, manage check-ins, review room allocations, advise on rates, packages and promotions, and help resolve guest issues to maximise revenue.

You should have previous front office or reception experience, strong customer service, and good people-management skills.