Assistant Front of House Manager

QHotels Ltd.; Grantham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts and guest rates

Discounts across The QHotels Group

Family & Friends discounts

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

The QHotels Collection in Grantham, Belton Woods Hotel, Spa & Golf Resort is recruiting for a Front Office role. You’ll welcome guests, manage bookings, review room allocations, advise on rates and promotions, and handle guest issues to maximise revenue.

We offer a supportive team environment, free parking, health club membership, golf discounts, and access to training and development opportunities. Disability Confident employer; UK Armed Forces Covenant; friendly referral scheme.

Qualifications

• Previous experience in a front office, reception or front of house role, or equivalent.
• Strong customer service mindset and communication skills.
• Ability to manage bookings and guest issues with discretion.

Responsibilities

• Welcome guests and provide outstanding service.
• Review room allocations, advise on rates and promotions, and resolve guest issues.
• Support the Front of House Manager to maximise revenue.

Skills

Front office experience

Guest service oriented

People management experience

Conflict resolution

Job description

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff:

• Free health club membership (T&Cs apply)


• Discounts across golf including membership, guest rates, green fees, buggies and clothing


• Discounts across The QHotels Collection


• Family & Friends discounts in hotels across The QHotels Collection


• Support with training & professional qualifications, including course fees!


• Various learning & development available


• Access to an Employee Assistance Program - Hospitality Action


• Refer a friend scheme


• FREE parking


• AND... much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. Supporting the Front of House Manager, you'll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previousexperience within a front office,receptionor front of house position, or equivalent


• People management experience


• Quality & standardsdriven


• Outstanding customer service skills


• Conflict resolution

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that all of our hotels have now been accredited with either a Bronze or Silver Award from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

Compensation: Competitive salary