Guest Experience Leader — Front Office & Hospitality

Belton Woods; Grantham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

More benefits

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a guest-focused receptionist to be the friendly first impression for guests. You will manage check-ins, assist with bookings, and guide guests on rates, packages and promotions.

You will need previous front office or front-of-house experience, strong customer service skills and a passion for quality and standards. The role requires calm, proactive conflict resolution and a positive, team-oriented approach.

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• Quality & standards driven.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and resolve issues effectively.

Responsibilities

• Reception is the first impression of the hotel; you’ll ensure an outstanding level of service.
• Review room allocations and advise on rates, packages and promotions; maximise revenue.
• Handle guest issues and complaints with professionalism and empathy.
• Support with check-in/check-out and maintain accurate guest records.

Skills

People management experience

Outstanding customer service

Conflict resolution

Front office/reception experience

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a guest-focused receptionist to be the friendly first impression for guests. You will manage check-ins, assist with bookings, and guide guests on rates, packages and promotions.

You will need previous front office or front-of-house experience, strong customer service skills and a passion for quality and standards. The role requires calm, proactive conflict resolution and a positive, team-oriented approach.