Guest Experience Concierge – Front Desk & Service

QHotels Ltd.; Grantham; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across golf including member

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Training & qualifications includingtuS

Learning & development opportunities

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham invites a customer-focused individual to join our team. You will be the first point of contact for guests, welcoming them on arrival, assisting with room allocation and handling payments, while performing general admin duties.

We expect you to resolve guest enquiries or complaints with professionalism to maintain high levels of satisfaction throughout the stay. Join a team dedicated to hospitality and guest care.

Qualifications

• Passion for customer service.
• Have worked in a customer facing role.
• Conflict resolution experience.
• Ability to work under pressure and multi-task.
• Strong time management and organisational skills.

Responsibilities

• Greet guests on arrival, assist with check-in and general administrative duties.
• Take payments and manage room allocation.
• Handle guest enquiries/complaints in a friendly, professional manner to ensure satisfaction.

Skills

Passion for customer service

Customer facing experience

Conflict resolution experience

Work under pressure

Time management & organisation

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham invites a customer-focused individual to join our team. You will be the first point of contact for guests, welcoming them on arrival, assisting with room allocation and handling payments, while performing general admin duties.

We expect you to resolve guest enquiries or complaints with professionalism to maintain high levels of satisfaction throughout the stay. Join a team dedicated to hospitality and guest care.