Front of House Supervisor - Guest Experience & Revenue

Belton Woods; Grantham; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across golf including rates,

Discounts across The QHotelsCollection

Family & Friends discounts across TheQ

Training & professional qualifications

Learning & development opportunities

Employee Assistance Program – Hospit​a

Refer a friend scheme

Parking

More benefits

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham invites applications for a front-of-house/reception role. As part of the team you will ensure an outstanding guest experience, manage room allocations, advise on rates and packages, handle guest issues and help maximise revenue across the property which includes a 36-hole golf complex and multiple dining options.

The role emphasizes people-oriented service, collaboration with the Front of House Manager, and opportunities for training and

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience
• Quality and standards driven
• Outstanding customer service skills
• Conflict resolution

Responsibilities

• Reception is the first impression of the hotel a guest will experience, so you and your team provide an outstanding level of service. Supporting the Front of House Manager, you’ll be responsible for the guests stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Skills

People management

Customer service

Conflict resolution

Quality standards

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham invites applications for a front-of-house/reception role. As part of the team you will ensure an outstanding guest experience, manage room allocations, advise on rates and packages, handle guest issues and help maximise revenue across the property which includes a 36-hole golf complex and multiple dining options.

The role emphasizes people-oriented service, collaboration with the Front of House Manager, and opportunities for training and