Rooms Division Leader: Guest Experience & Operations

Belton Woods; Grantham; Hybrid; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Free health club membership

Golf discounts

Discounts across The QHotelsCollection

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a customer‑focused leader to oversee Front of House, Housekeeping and Guest Services. You will drive guest satisfaction, uphold the highest standards of cleanliness and presentation, and ensure the hotel operates efficiently and profitably.

Experience in a front of house role, people management and a passion for outstanding service are essential. The role offers extensive staff development, a supportive team and access to a wide range

Qualifications

• Previous experience within a front office, reception or front of house position, or equivalent.
• People management experience.
• Quality & standards driven.
• Outstanding customer service skills.
• Conflict resolution.

Responsibilities

• Front of House, Housekeeping and Guest Services, ensuring the hotel operates efficiently, delivers outstanding service and achieves commercial results.
• As a leader, drive guest satisfaction and maintain high standards of cleanliness, presentation and efficiency.

Skills

Front of house

People management

Customer service

Conflict resolution

Job description

Belton Woods Hotel, Spa & Golf Resort in Grantham is seeking a customer‑focused leader to oversee Front of House, Housekeeping and Guest Services. You will drive guest satisfaction, uphold the highest standards of cleanliness and presentation, and ensure the hotel operates efficiently and profitably.

Experience in a front of house role, people management and a passion for outstanding service are essential. The role offers extensive staff development, a supportive team and access to a wide range