Guest Experience Specialist - Hotel Front Desk

Belton Woods Hotel, Spa & Golf Resort; Grantham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training & professional qualifications

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Many other benefits

Job summary

Belton Woods Hotel, Spa & Golf Resort is a 4* hotel in Grantham offering a welcoming guest experience at check-in and throughout stays. You will greet guests, guide them to their rooms, handle payments and perform administration in a busy, friendly environment.

The role focuses on delivering outstanding customer service, resolving guest inquiries, and maintaining high satisfaction levels while supporting hotel operations and team collaboration.

Qualifications

• Passion for customer service and guest satisfaction.
• Experience in a customer facing role is preferred.
• Conflict resolution skills and calm under pressure.
• Strong time management and organisational abilities.
• Able to multi-task and handle busy periods.

Responsibilities

• Greet guests on arrival, assign rooms, take payments and perform general admin duties.
• Respond to guest inquiries and resolve complaints in a friendly, professional manner to ensure satisfaction.

Skills

Customer service

Guest facing

Conflict resolution

Time management

Organisational skills

Job description

Belton Woods Hotel, Spa & Golf Resort is a 4* hotel in Grantham offering a welcoming guest experience at check-in and throughout stays. You will greet guests, guide them to their rooms, handle payments and perform administration in a busy, friendly environment.

The role focuses on delivering outstanding customer service, resolving guest inquiries, and maintaining high satisfaction levels while supporting hotel operations and team collaboration.