Guest Experience Concierge

Ramada-Worldwide; Belfast City District; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Room discount

Birthday leave

Maternity/adoption leave

Course sponsorship

F&B discount

Refer a Friend £250 referral

Job summary

RBH Hospitality Management is seeking a friendly Receptionist to greet guests, manage check-ins and check-outs, and provide local recommendations for a memorable stay. You will coordinate with housekeeping and maintenance to ensure rooms are prepared and requests are met promptly.

The role requires strong communication, energy, and a passion for guest service in a fast-paced hotel environment, with a focus on creating a warm, welcoming atmosphere for all guests.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

Skills

People skills

Communication

Detail oriented

Problem solving

Team player

Energy & adaptability

Job description

RBH Hospitality Management is seeking a friendly Receptionist to greet guests, manage check-ins and check-outs, and provide local recommendations for a memorable stay. You will coordinate with housekeeping and maintenance to ensure rooms are prepared and requests are met promptly.

The role requires strong communication, energy, and a passion for guest service in a fast-paced hotel environment, with a focus on creating a warm, welcoming atmosphere for all guests.