Guest Service Manager: Lead Front Desk & Guest Experience

RBH

Epsom

On-site

GBP 21,000 - 27,000

Full time

2 days ago

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Benefits offered by this job

Discounted hotel rates for you

Birthday leave

F&B discount

Refer a Friend bonus

Flexible working hours

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and ensure smooth front desk operations at our Epsom property. You will manage check-ins/outs, respond to guest inquiries, and collaborate with housekeeping and maintenance to meet guest needs.

A friendly, proactive attitude and strong communication are essential for success. Join RBH and contribute to a guest-centric experience with flexible hours and opportunities for growth within a well-regarded

Qualifications

Welcoming personality and guest-focused attitude.
Clear verbal and written communication with guests and colleagues.
Strong attention to detail in reservations and guest requests.
Proactive problem-solving skills for varied front-desk scenarios.
Collaborative team player able to support front desk operations.
Energetic and adaptable in a fast-paced hospitality environment.

Responsibilities

Lead front desk team with a friendly, proactive vibe and welcome guests from entry.
Manage front desk operations including check-ins, check-outs, and billing accuracy.
Provide guidance and training to front desk agents to maintain high standards.
Handle guest inquiries, requests, and issues with a positive approach.
Coordinate with housekeeping and maintenance to ensure room availability.
Assist with shift planning and scheduling to keep the desk prepared.