Guest Experience Concierge - Front Desk Pro

RBH; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity/ parental leave

Course sponsorship

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a receptionist to greet guests, manage check-ins and check-outs, and coordinate with teams to ensure a smooth guest experience. You will provide local recommendations and maintain a welcoming front desk environment in a busy hotel setting.

The role emphasizes strong communication, high energy, and ability to multitask in a fast-paced hospitality environment, with focus on guest satisfaction and teamwork across departments.

Qualifications

• Strong people skills and a friendly, professional demeanor.
• Excellent communication with guests and team members.
• Past experience in guest service or hospitality is a plus.

Responsibilities

• Greet guests with warmth and professionalism at check-in and check-out.
• Handle bookings, inquiries and requests efficiently to ensure guest satisfaction.
• Provide local knowledge and recommendations to enhance guest experience.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and welcoming.
• Keep the front desk tidy and organized, ensuring smooth operations at all times.
• Deliver thoughtful touches to delight guests and make their stay memorable.

Skills

People skills

Communication

Guest service

Organized

Job description

RBH Hospitality Management is seeking a receptionist to greet guests, manage check-ins and check-outs, and coordinate with teams to ensure a smooth guest experience. You will provide local recommendations and maintain a welcoming front desk environment in a busy hotel setting.

The role emphasizes strong communication, high energy, and ability to multitask in a fast-paced hospitality environment, with focus on guest satisfaction and teamwork across departments.