Guest Experience Manager

The-Met-Hotel-Leeds; Leeds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Room discounts

Birthday leave

Parental leave

Course sponsorship

F&B discount

Refer a Friend scheme

Flexible hours

Pay-on-demand

Life Insurance

EAP

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a front-line Guest Service Assistant to welcome guests and handle check-ins and check-outs at our Leeds hotel. You’ll coordinate with teams, process bookings, and ensure every guest touchpoint is smooth and friendly.

Join a diverse, people-first culture with strong benefits, flexible working options, and opportunities to grow within RBH’s hospitality brands. You’ll thrive in a fast-paced environment delivering memorable stays.

Qualifications

• Welcoming personality that loves connecting with people.
• Strong communication skills for guest chats and team coordination.
• Sharp attention to detail for guest needs and reservations.
• Problem-solver who remains positive under pressure.
• Team spirit and willingness to jump in where needed.
• High energy and adaptability in a fast-paced environment.

Responsibilities

• Greet guests and create a memorable first impression from check-in to check-out.
• Handle check-ins and check-outs, ensuring smooth arrivals.
• Answer guest questions and provide local guidance.
• Process bookings and payments accurately.
• Coordinate with housekeeping and maintenance to fulfill requests.
• Maintain a sharp front desk appearance and professional vibe.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solving

Teamwork

Adaptability

Job description

RBH Hospitality Management is seeking a front-line Guest Service Assistant to welcome guests and handle check-ins and check-outs at our Leeds hotel. You’ll coordinate with teams, process bookings, and ensure every guest touchpoint is smooth and friendly.

Join a diverse, people-first culture with strong benefits, flexible working options, and opportunities to grow within RBH’s hospitality brands. You’ll thrive in a fast-paced environment delivering memorable stays.