Guest Experience Manager

RBH; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

An additional day’s leave for your生日

Enhanced Maternity/Adoption & Shared P

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per ref)

Flexible working arrangements

Wagestream - choose when you get paid

Life Insurance

Employee Assistance Programme

Social & wellness events all year

Free meals on duty

Job summary

RBH Hospitality Management in Leeds is seeking a Guest Service Assistant to greet guests, check in and out, and ensure a smooth arrival experience. You will be the friendly face at the front desk, handling inquiries and guiding guests to local attractions with a positive attitude.

You will work with housekeeping and maintenance to resolve requests quickly, manage calls and emails, and help deliver memorable stays.

Qualifications

• Welcoming personality and guest-focused approach.
• Strong communication with guests and team members.
• Sharp attention to detail in reservations and guest needs.
• Problem-solving mindset with a positive attitude.

Responsibilities

• Be the friendly face that welcomes guests from check-in to check-out.
• Handle check-ins, check-outs, and guest inquiries with ease.
• Be the go-to person for guest questions and directions to local attractions.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem-solving

Team spirit

Energy & adaptability

Job description

RBH Hospitality Management in Leeds is seeking a Guest Service Assistant to greet guests, check in and out, and ensure a smooth arrival experience. You will be the friendly face at the front desk, handling inquiries and guiding guests to local attractions with a positive attitude.

You will work with housekeeping and maintenance to resolve requests quickly, manage calls and emails, and help deliver memorable stays.