Front Desk Team Lead – Flexible Hours & Perks

RBH Hospitality Management Ltd; Epsom; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

Birthday leave

Course Sponsorship

Refer a Friend scheme (£250)

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management Ltd seeks a Guest Service Assistant to lead the front desk with warmth and efficiency. You will welcome guests, handle check-ins/check-outs, and coordinate with housekeeping to ensure room availability and guest satisfaction.

Join a people-first culture with flexible working and benefits. The role requires strong communication, attention to detail, and a proactive, team-driven mindset in a fast-paced hotel environment.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a busy front desk.
• Positive attitude and problem-solving mindset.

Responsibilities

• Lead front desk with a friendly, proactive approach.
• Manage check-ins/check-outs and reservations.
• Support housekeeping and maintenance to ensure availability.
• Coordinate shift planning and schedules as needed.
• Maintain a welcoming front desk area for guests.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem solving

Team player

High energy

Job description

RBH Hospitality Management Ltd seeks a Guest Service Assistant to lead the front desk with warmth and efficiency. You will welcome guests, handle check-ins/check-outs, and coordinate with housekeeping to ensure room availability and guest satisfaction.

Join a people-first culture with flexible working and benefits. The role requires strong communication, attention to detail, and a proactive, team-driven mindset in a fast-paced hotel environment.