Front Office Supervisor: Guest Experience (Flexible)

Holiday Inn Express Royal Docks; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel room rates

Extra day off for your birthday

Course Sponsorship

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team, ensuring exceptional guest service, smooth check-in/out, and accurate billing with efficient processes.

You will mentor staff, handle guest concerns, oversee budgets and reporting, and collaborate with Sales/Marketing for packages while maintaining safety standards; occasional evenings/weekends/holidays required.

Qualifications

• 1-2 years of front desk supervisory/management experience in hospitality.
• Strong leadership and coaching abilities.
• Exceptional communication and guest-service skills.
• Familiarity with budgeting, forecasting and financial reporting.
• Knowledge of cash handling and accounts receivable processes.
• Proficiency with front desk systems (PMS) such as Opera or similar and MS Office.

Responsibilities

• Lead the front office team to deliver outstanding guest service and welcome every guest.
• Oversee check-in/out processes, room assignment accuracy and billing.
• Recruit, train and mentor front desk staff; maintain service standards.
• Handle guest concerns with empathy and efficiency and coordinate with other departments.
• Manage front office budgets, control expenses and contribute to financial forecasting.
• Prepare occupancy, rate, and guest profile reports for senior management.
• Encourage upselling and collaboration with Sales and Marketing for packages.

Skills

Front desk supervision

Team leadership

Customer service

Budgeting

Cash handling

PMS Opera or similar

Microsoft Office

Tools

Opera PMS

Microsoft Office

Job description

RBH Hospitality Management is seeking a Front Office Supervisor to lead the front desk team, ensuring exceptional guest service, smooth check-in/out, and accurate billing with efficient processes.

You will mentor staff, handle guest concerns, oversee budgets and reporting, and collaborate with Sales/Marketing for packages while maintaining safety standards; occasional evenings/weekends/holidays required.