Guest Experience Leader — Fast-Paced, Tech-Savvy Role

Kentucky Fried Chicken (KFC); Scotland; Sur place; GBP 9 600 - 17 000; Plein temps

Avantages offerts par ce poste

Free food and drinks on shift

Staff discount 25%

Résumé du poste

KFC UK & Ireland is seeking a Guest Experience Lead to greet guests, answer questions, and help with digital orders to keep service smooth. You’ll spot issues and support the team to raise the bar for great service.

The role emphasizes friendly communication, quick thinking, and tech comfort with kiosks and the app. Join us to bring the real you to work and help deliver fast, friendly hospitality across our locations.

Qualifications

• Excellent communication and customer-service mindset.
• Ability to think quickly and resolve issues on the spot.
• Comfort with digital ordering systems and kiosks.

Responsabilités

• Welcome guests with energy and a smile to make them feel valued.
• Know the menu inside out; answer questions and highlight promos.
• Help guests use kiosks or the app and tailor orders with ease.
• Keep the dining area and queues moving; inform guests about order status.
• Resolve complaints professionally and involve a supervisor when needed.

Connaissances

Communication

Problem solving

Tech savviness

Description du poste

KFC UK & Ireland is seeking a Guest Experience Lead to greet guests, answer questions, and help with digital orders to keep service smooth. You’ll spot issues and support the team to raise the bar for great service.

The role emphasizes friendly communication, quick thinking, and tech comfort with kiosks and the app. Join us to bring the real you to work and help deliver fast, friendly hospitality across our locations.