Guest Experience Lead: Fast-Food Service Pro

Harri; Gorleston-on-Sea; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food on shift

Staff discount

Up to £12.21 per hour

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to warmly welcome guests, answer questions, and assist with digital orders so service flows smoothly. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great, friendly service every day.

You’ll need strong communication, the ability to think fast, and comfort with using digital ordering tools to guide guests without friction.

Qualifications

• Greet guests with warmth and make them feel valued.
• Know the menu inside out to answer questions and suggest options.
• Assist guests with digital ordering and kiosks.
• Resolve issues calmly and efficiently while keeping customers informed.

Responsibilities

• Welcome guests and set a positive tone at entry
• Guide guests through digital ordering and app usage
• Manage queues and keep customers informed about order status
• Handle complaints professionally and escalate when needed

Skills

Customer service

Communication

Tech literacy

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to warmly welcome guests, answer questions, and assist with digital orders so service flows smoothly. You’ll also spot and solve problems on the fly, support the team, and help raise the bar for great, friendly service every day.

You’ll need strong communication, the ability to think fast, and comfort with using digital ordering tools to guide guests without friction.