Guest Experience Leader — Fast, Friendly Service

KFC; Gloucester; On-site; GBP 1,378,000 - 1,682,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests with energy, assist with digital orders, and keep lines moving smoothly. You’ll help teammates deliver excellent service, troubleshoot on the spot, and maintain a welcoming environment that reflects our brand.

This role emphasizes clear communication, quick thinking, and comfort with technology. The position offers shift-based hours with on-site work and benefits that support your daily life and career growth within the

Qualifications

• Excellent communication with guests and team members.
• Ability to think quickly and adapt to changing situations.
• Comfort with digital ordering and kiosk/app interfaces.

Responsibilities

• Welcome first, always.
• Know the menu inside out.
• Make tech feel easy.
• Keep it moving and reduce wait times.
• Handle complaints like a pro.

Skills

Communication

Fast thinking

Tech savvy

Job description

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests with energy, assist with digital orders, and keep lines moving smoothly. You’ll help teammates deliver excellent service, troubleshoot on the spot, and maintain a welcoming environment that reflects our brand.

This role emphasizes clear communication, quick thinking, and comfort with technology. The position offers shift-based hours with on-site work and benefits that support your daily life and career growth within the