Guest Experience Lead: Fast, Friendly Service & Digital Help

Area 23 - Jamie Hale; West Yorkshire; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead to warmly greet guests, answer questions, and ensure smooth service. You will guide guests through digital ordering, help with promos, and keep the flow moving during busy times.

You’ll spot and resolve issues on the fly, support the team, and contribute to delivering great service every day. This is a role focusing on customer experience and tech-enabled ordering in a fast-paced environment.

Qualifications

• Excellent communication with guests and team.
• Ability to think quickly and adapt to situations.
• Comfort with using digital ordering tools and tech.

Responsibilities

• Greet guests warmly and make them feel welcome.
• Explain menu and assist with promos and ordering.
• Help guests use kiosks or the app and assist with customization.

Skills

Communication

People skills

Tech literacy

Tools

Kiosk systems

Mobile app ordering

Job description

KFC is seeking a Guest Experience Lead to warmly greet guests, answer questions, and ensure smooth service. You will guide guests through digital ordering, help with promos, and keep the flow moving during busy times.

You’ll spot and resolve issues on the fly, support the team, and contribute to delivering great service every day. This is a role focusing on customer experience and tech-enabled ordering in a fast-paced environment.