Dynamic Guest Experience Lead

KFC; Oxford; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to greet guests, answer questions, and help with digital orders so service runs smoothly. You’ll spot and solve on-the-spot issues, support the team, and raise the bar for service every day.

The role blends strong people skills with tech know-how in a fast-paced casual dining environment. We welcome you to bring the real you to work.

Qualifications

• Great communication—friendly, clear, and confident with everyone.
• Think fast—you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy—you know your way around digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to greet guests, answer questions, and help with digital orders so service runs smoothly. You’ll spot and solve on-the-spot issues, support the team, and raise the bar for service every day.

The role blends strong people skills with tech know-how in a fast-paced casual dining environment. We welcome you to bring the real you to work.