Guest Experience Champion

Andrea Legi; England; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Pay rate up to £12.21

Take the first step toward a rewarding

Free food and drink on shift

25% staff discount

Job summary

KFC is hiring a Guest Experience Lead in the United Kingdom to greet guests, guide them through digital ordering, and keep service running smoothly. You will spot and solve issues on the fly, support the team, and help raise the bar for service quality every day.

The role focuses on excellent communication, quick thinking, and tech-savviness to ensure a seamless guest experience in-store.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Ability to think fast and fix issues when things go wrong.
• Tech savviness with digital ordering platforms and kiosks.

Responsibilities

• Welcome guests with energy and a real smile, making them feel valued as soon as they enter.
• Know the menu inside out, answer questions, highlight promos, and help guests choose what’s right.
• Make tech easy for guests by guiding them through kiosks or the app and showing how to customize orders.

Skills

Talk the talk

Think fast

Tech savvy

Job description

KFC is hiring a Guest Experience Lead in the United Kingdom to greet guests, guide them through digital ordering, and keep service running smoothly. You will spot and solve issues on the fly, support the team, and help raise the bar for service quality every day.

The role focuses on excellent communication, quick thinking, and tech-savviness to ensure a seamless guest experience in-store.