Guest Experience Lead - Quick, Friendly Service

Area 19 - Suman Saha; Royal Tunbridge Wells; Presencial; GBP 9.600 - 17.000; Tempo integral

Benefícios oferecidos por esta vaga

Free food and drink on shift

25% staff discount

Resumo da vaga

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests warmly, answer questions, and guide them through digital ordering. You’ll also assist teammates, troubleshoot issues, and help raise the standard of service every day.

You will be the friendly face ensuring smooth operations, guiding guests through kiosks and the app, and resolving problems on the fly. This role emphasizes great communication, fast thinking, and a tech-savvy approach in a fast-paced environment.

Qualificações

• Great communication — friendly, clear, confident with everyone.
• Ability to think fast and adapt when stuff goes wrong.
• Comfortable around digital ordering systems (kiosks, app).

Responsabilidades

• Welcome guests with energy and a smile, making them feel valued instantly.
• Know the menu inside out and assist with promos and recommendations.
• Help guests use kiosks or the app and show how to order confidently.
• Keep things moving by managing queues and updating guests on order status.
• Handle complaints calmly and involve a supervisor when needed.

Conhecimentos

Communication

Think fast

Tech savviness

Descrição da vaga

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests warmly, answer questions, and guide them through digital ordering. You’ll also assist teammates, troubleshoot issues, and help raise the standard of service every day.

You will be the friendly face ensuring smooth operations, guiding guests through kiosks and the app, and resolving problems on the fly. This role emphasizes great communication, fast thinking, and a tech-savvy approach in a fast-paced environment.