Guest Experience Lead – Fast, Friendly Service

Area 3 - James Hargreaves; Dunfermline; Presencial; GBP 14.000 - 20.000; Tempo integral

Benefícios oferecidos por esta vaga

Free food and drink on shift

25% staff discount

Pay rate: Up to £12.21 per hour

Leadership career opportunities

Resumo da vaga

KFC is hiring a Guest Experience Lead to greet guests, answer questions, and assist with digital orders so service runs smoothly. You’ll spot issues, support the team, and help raise the bar for guest satisfaction.

The role emphasizes clear communication and a proactive, friendly approach in a fast-paced setting. Based in the UK, you’ll contribute to a welcoming culture where guests feel valued and guided through ordering with confidence.

Qualificações

• Great communication — friendly, clear, and confident with guests.
• Think fast and stay calm when things go wrong.
• Able to guide guests through digital ordering and kiosks.

Responsabilidades

• Welcome guests with energy and a smile.
• Know the menu inside out and explain promos.
• Help guests use kiosks or the app and assist with ordering.
• Keep the floor moving, manage wait times, and inform guests of status.
• Handle complaints professionally and involve a supervisor when needed.

Conhecimentos

Voice and presence

Quick thinking

Tech savvy

Descrição da vaga

KFC is hiring a Guest Experience Lead to greet guests, answer questions, and assist with digital orders so service runs smoothly. You’ll spot issues, support the team, and help raise the bar for guest satisfaction.

The role emphasizes clear communication and a proactive, friendly approach in a fast-paced setting. Based in the UK, you’ll contribute to a welcoming culture where guests feel valued and guided through ordering with confidence.