Guest Experience Lead — Front of House & Digital Ordering

KFC; Stockport; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Pay rate up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC Guest Experience Lead in the United Kingdom is your chance to be the friendly face that greets every guest, helps with digital ordering, and keeps service smooth. You’ll guide guests through the app and kiosks, answer questions, and help the team maintain a fast, friendly service standard.

We value people who stay calm under pressure, communicate clearly, and bring energy to every shift. Join us and help deliver great guest experiences at scale.

Qualifications

• Excellent communication skills with customers and colleagues.
• Ability to stay calm and resolve issues quickly.
• Comfort with digital ordering systems and apps.

Responsibilities

• Welcome guests with energy and a warm smile to make them feel valued.
• Know the menu and assist guests with promos and recommendations.
• Assist guests with kiosks and the app for easy ordering.
• Keep things moving, manage wait times, and communicate order status.
• Handle complaints professionally and escalate when needed.

Skills

Communication

Think fast

Tech savvy

Job description

KFC Guest Experience Lead in the United Kingdom is your chance to be the friendly face that greets every guest, helps with digital ordering, and keeps service smooth. You’ll guide guests through the app and kiosks, answer questions, and help the team maintain a fast, friendly service standard.

We value people who stay calm under pressure, communicate clearly, and bring energy to every shift. Join us and help deliver great guest experiences at scale.