Guest Experience Lead — Lead Warm, Efficient Service

KFC; Bodmin; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to warmly welcome guests, answer questions, and ensure digital orders run smoothly at all times. You’ll help guests navigate kiosks and the app, ensuring a quick, friendly service while maintaining high standards.

You’ll spot issues, support the team, and raise the bar for guest experience every day, creating a welcoming environment where everyone feels valued and understood.

Qualifications

• You’ll be the friendly face that makes guests feel instantly welcome.
• Help guests with digital orders so nothing slows them down.
• Spot and solve problems on the fly.
• Support the team and raise the bar for service.

Responsibilities

• Welcomefirst, always. Greet every guest with energy and a smile, making them feel valued.
• Know the menu inside out. Answer questions, highlight promos, help guests pick what’s right.
• Make tech feel easy. Assist with kiosks or the app and show how to customize orders.
• Keep it moving. Manage wait times and update guests on order progress.
• Handle complaints like a pro. Listen, stay calm, fix what you can, and involve a supervisor when needed.

Skills

Guest welcome

Menu knowledge

Tech assistance

Problem solving

Team support

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to warmly welcome guests, answer questions, and ensure digital orders run smoothly at all times. You’ll help guests navigate kiosks and the app, ensuring a quick, friendly service while maintaining high standards.

You’ll spot issues, support the team, and raise the bar for guest experience every day, creating a welcoming environment where everyone feels valued and understood.