Guest Experience Leader - Fast, Friendly, Tech-Savvy

KF; Greater London; On-site; GBP 1,515,000 - 1,682,000; Full time

Benefits offered by this job

Pay up to £12.21 per hour

Free food and drink on shift

25% staff discount

Job summary

KFC is looking for a Guest Experience Lead to be the welcoming face for guests, help with digital ordering, and keep service smooth. You will greet guests, answer questions, and assist with kiosks and the ordering app. You’ll spot issues, support the team, and raise the bar for great service every day.

You’ll need strong communication, the ability to think fast, and comfort with digital ordering. We welcome diverse backgrounds and offer opportunities to grow your leadership career.

Qualifications

• Clear and friendly communication with guests.
• Ability to handle issues calmly and fix problems.
• Comfort with digital ordering systems.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu and promos to assist guests.
• Help guests use kiosks or the app and order confidently.
• Keep things moving and manage wait times.
• Handle complaints and involve leadership when needed.

Skills

Communication

Customer service

Think fast

Tech savvy

Tools

Kiosk

Ordering app

Job description

KFC is looking for a Guest Experience Lead to be the welcoming face for guests, help with digital ordering, and keep service smooth. You will greet guests, answer questions, and assist with kiosks and the ordering app. You’ll spot issues, support the team, and raise the bar for great service every day.

You’ll need strong communication, the ability to think fast, and comfort with digital ordering. We welcome diverse backgrounds and offer opportunities to grow your leadership career.