Guest Experience Lead - Fast-Food Service & Digital Ordering

KFC; Bodmin; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is looking for a Guest Experience Lead to greet guests, guide them through the menu, and assist with digital ordering. You’ll help keep service smooth, troubleshoot on the fly, and support the team to raise the bar for guest experiences.

Ideal candidate communicates clearly, fixes issues quickly, and is tech-savvy with kiosks and apps. This role emphasizes genuine hospitality and teamwork.

Qualifications

• Talk the talk: clear, friendly communication with guests.
• Think fast: solve issues quickly without slowing service.
• Tech savvy: comfortable with kiosks and app ordering.

Responsibilities

• Welcome every guest with energy and a smile.
• Know the menu inside out to help choose items.
• Assist guests with kiosks and app ordering for smooth service.
• Keep wait times down and keep guests informed.
• Handle complaints calmly and involve leadership when needed.

Skills

Talk the talk

Think fast

Tech savvy

Great communication

Job description

KFC is looking for a Guest Experience Lead to greet guests, guide them through the menu, and assist with digital ordering. You’ll help keep service smooth, troubleshoot on the fly, and support the team to raise the bar for guest experiences.

Ideal candidate communicates clearly, fixes issues quickly, and is tech-savvy with kiosks and apps. This role emphasizes genuine hospitality and teamwork.