Guest Experience Leader - Elevate Service & Team Impact

KFC; Yeovil; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Pay up to £12.21 per hour

Free food and drink on shift

25% staff discount

Job summary

KFC is hiring a Guest Experience Lead to greet guests, guide them through the menu, and assist with digital ordering to keep service smooth. You’ll help the team run efficiently, resolve issues on the fly, and raise the bar for guest satisfaction with a positive, proactive attitude.

The role emphasizes strong communication, problem-solving, and comfort with kiosks and the ordering app, contributing to a welcoming store culture.

Qualifications

• Excellent communication and customer service skills.
• Ability to think on your feet and resolve issues quickly.
• Comfort with digital ordering and using apps.

Responsibilities

• Welcome guests with a friendly, energetic greeting.
• Explain the menu and promos; help with order selections.
• Assist guests with kiosks and the app to place orders smoothly.
• Keep wait times short by coordinating with the team.
• Handle guest concerns calmly and involve leadership when needed.

Skills

Great communication

Fast thinker

Tech savvy

Tools

Kiosk system

Ordering app

Job description

KFC is hiring a Guest Experience Lead to greet guests, guide them through the menu, and assist with digital ordering to keep service smooth. You’ll help the team run efficiently, resolve issues on the fly, and raise the bar for guest satisfaction with a positive, proactive attitude.

The role emphasizes strong communication, problem-solving, and comfort with kiosks and the ordering app, contributing to a welcoming store culture.