Guest Experience Lead: Fast-Paced, People-First Leader

KF; Glastonbury; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Pay up to £12.21

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead to warmly greet guests, assist with digital ordering, and keep service running smoothly. You’ll spot issues on the fly, support the team, and raise the bar for friendly, efficient service every day.

Be ready to help guests with kiosks or the app, manage queues, and communicate clearly. If you’re energetic, people‑oriented, and adaptable, this role offers growth and real responsibility.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• You don’t freeze when stuff goes wrong — you fix it.
• Tech know-how for digital ordering and helping guests use kiosks/apps.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile.
• Know the menu inside out and help guests choose.
• Make tech feel easy for kiosks and the app.
• Keep things moving and update guests on their order status.
• Handle complaints calmly and involve a supervisor when needed.

Skills

Talk the talk

Think fast

Tech savvy

Job description

KFC is seeking a Guest Experience Lead to warmly greet guests, assist with digital ordering, and keep service running smoothly. You’ll spot issues on the fly, support the team, and raise the bar for friendly, efficient service every day.

Be ready to help guests with kiosks or the app, manage queues, and communicate clearly. If you’re energetic, people‑oriented, and adaptable, this role offers growth and real responsibility.