Guest Experience Lead — Create Welcoming Moments

KFC; North Bradley; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Leadership career opportunities

Job summary

KFC is seeking a Guest Experience Lead to be the friendly face that welcomes guests and ensures smooth service. You’ll assist with digital ordering, answer questions about the menu, and help guests use kiosks or the app with confidence.

You’ll spot issues, support the team, and help raise the bar for great service every day. The role emphasizes strong communication, fast thinking, and tech-savvy skills to deliver a seamless customer experience in a dynamic restaurant environment.

Qualifications

• Great communication with guests
• Ability to assist guests with kiosks and the app
• Problem solving to keep service smooth

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile.
• Know the menu inside out. Answer questions and promote promos.
• Make tech feel easy. Help guests use kiosks or the app and order confidently.
• Keep it moving. Manage wait times and keep guests informed about their order.
• Handle complaints like a pro and involve leadership when needed.

Skills

Communication

Customer service

Digital ordering

Problem solving

Job description

KFC is seeking a Guest Experience Lead to be the friendly face that welcomes guests and ensures smooth service. You’ll assist with digital ordering, answer questions about the menu, and help guests use kiosks or the app with confidence.

You’ll spot issues, support the team, and help raise the bar for great service every day. The role emphasizes strong communication, fast thinking, and tech-savvy skills to deliver a seamless customer experience in a dynamic restaurant environment.