Guest Experience Leader: Elevate Service & Stays

Holiday Inn Leamington Spa; Royal Leamington Spa; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hotel chain in Leamington Spa seeks a Guest Service Manager to lead the guest service team, ensuring an unforgettable guest experience. This role involves orchestrating operations, collaborating across departments, and fostering a culture of service excellence. The ideal candidate has strong leadership skills and a service-oriented attitude. Candidates should reach out to the resourcing team for more information, and competitive benefits are included.

Benefits

Annual Conference Event and Awards

Robust career development opportunities

Attractive discounts across major retailers

Employee, Family and Friends discounts in hotels

50% off food and beverage in hotels

24/7 Employee Assistance Line

FREE access to Leisure Clubs (gym, pool)

Qualifications

• Strong leadership skills and service-oriented attitude.
• Ability to create positive impacts and foster a culture of service excellence.

Responsibilities

• Orchestrating seamless operation of guest services.
• Collaborating with departments to elevate service levels.
• Innovating to exceed guest expectations.
• Handling guest requests with precision.
• Seeking new ways to enhance the guest journey.
• Setting the standard for service excellence.

Skills

Leadership skills

Service-oriented attitude

Ability to exceed expectations

Passion for guest experience

Job description

A leading hotel chain in Leamington Spa seeks a Guest Service Manager to lead the guest service team, ensuring an unforgettable guest experience. This role involves orchestrating operations, collaborating across departments, and fostering a culture of service excellence. The ideal candidate has strong leadership skills and a service-oriented attitude. Candidates should reach out to the resourcing team for more information, and competitive benefits are included.