Guest Experience Lead — Welcoming, Tech-Savvy Service

Area - Scott Kemp; Lancashire; On-site; GBP 9,600 - 17,000; Part time

Benefits offered by this job

Free food and drink on shift

Leadership career development

Job summary

KFC in Blackpool, England seeks a Team Member - Guest Experience Lead to make guests feel welcome and keep service smooth. You’ll assist with digital orders and answer questions, ensuring orders go out promptly and accurately.

Bring great communication, a can-do attitude, and comfort with technology. This flexible role supports the team and values individuality and growth within the brand.

Qualifications

• Great communication - friendly, clear and confident with everyone.
• Think fast and adapt to changing situations.
• Comfort with digital ordering and helping guests use kiosks/apps.

Responsibilities

• Greet guests with energy and a smile to show they matter from entry.
• Know the menu and promos to assist guests effectively.
• Help guests use kiosks or the app and explain how to order.
• Watch crowd flow, reduce wait times, and keep customers informed.
• Listen to complaints, stay calm, fix what you can, escalate when needed.

Skills

Communication

Tech savvy

Customer service

Teamwork

Tools

Kiosk system

Mobile app

Job description

KFC in Blackpool, England seeks a Team Member - Guest Experience Lead to make guests feel welcome and keep service smooth. You’ll assist with digital orders and answer questions, ensuring orders go out promptly and accurately.

Bring great communication, a can-do attitude, and comfort with technology. This flexible role supports the team and values individuality and growth within the brand.