Guest Experience Lead — Fast, Friendly, Tech-Savvy

Gastronomy Locations; Crewe; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is looking for a Guest Experience Lead in the United Kingdom to greet guests, answer questions, and help with digital ordering. You will keep things running smoothly, support the team, and raise the bar for service every day.

You’ll need strong communication, quick problem-solving, and tech-savviness to guide guests through kiosks and the app. This role emphasizes welcoming, efficiency, and guest satisfaction on shift.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Think fast — you don’t freeze when stuff goes wrong.
• Tech savvy — can guide guests with digital ordering.

Responsibilities

• Welcome first, always. Greet every guest with energy and a smile to make them feel valued from the moment they enter.
• Know the menu inside out. Answer questions, highlight promos, and help guests choose the best option.
• Make tech feel easy. Help guests use kiosks or the app without awkwardness and show how to customize and order.
• Keep it moving. Monitor crowds, reduce wait times, and keep guests informed about their order status.
• Handle complaints like a pro. Listen, stay calm, fix what you can, and involve a supervisor if needed.

Job description

KFC is looking for a Guest Experience Lead in the United Kingdom to greet guests, answer questions, and help with digital ordering. You will keep things running smoothly, support the team, and raise the bar for service every day.

You’ll need strong communication, quick problem-solving, and tech-savviness to guide guests through kiosks and the app. This role emphasizes welcoming, efficiency, and guest satisfaction on shift.