Guest Experience Lead — Welcoming, Fast-Paced Service

KFC; Great Yarmouth; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests, assist with digital orders, and keep service flowing smoothly. You will spot and resolve issues on the fly, support the team, and help raise the bar for guest experience every day.

The role focuses on friendly communication, problem solving, and helping guests navigate the ordering app and kiosks, contributing to a fast, friendly, and reliable service environment.

Qualifications

• Clear communication with customers.
• Ability to stay calm and solve problems quickly.
• Comfort with digital ordering systems.

Responsibilities

• Welcome guests with energy and a smile to make them feel valued.
• Know the menu inside out and assist with promos.
• Help guests use kiosks or the app, and assist with ordering.

Job description

KFC is seeking a Guest Experience Lead in the United Kingdom to greet guests, assist with digital orders, and keep service flowing smoothly. You will spot and resolve issues on the fly, support the team, and help raise the bar for guest experience every day.

The role focuses on friendly communication, problem solving, and helping guests navigate the ordering app and kiosks, contributing to a fast, friendly, and reliable service environment.