Guest Experience Lead — Lead, Service & Digital Ordering

KFC; Devon and Torbay; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in the United Kingdom to welcome guests, assist with digital ordering, and keep service smooth. You will answer questions, guide customers, and help the team deliver great guest experiences every day.

The role focuses on friendliness, fast problem solving, and supporting the team to raise the bar on service. Come join a team that values individuality and growth.

Qualifications

• Excellent communication and guest service skills.
• Ability to stay calm and positive under pressure.
• Comfort with digital ordering systems.

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from the moment they enter.
• Know the menu inside out; answer questions, highlight promos, and guide guests to the right choices.
• Assist guests with kiosks or the app, showing how to customize and order with ease.
• Keep service moving by monitoring queues and updating guests on order progress.
• Handle complaints professionally, remain calm, and involve a Team Leader if needed.

Job description

KFC is seeking a Guest Experience Lead in the United Kingdom to welcome guests, assist with digital ordering, and keep service smooth. You will answer questions, guide customers, and help the team deliver great guest experiences every day.

The role focuses on friendliness, fast problem solving, and supporting the team to raise the bar on service. Come join a team that values individuality and growth.