Guest Experience Lead: Welcoming & Tech-Savvy Service

KFC; Greater London; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC in Greater London is seeking a Guest Experience Lead to warmly welcome guests, explain the menu, and help use kiosks and the app. You’ll keep things moving, assist teammates and resolve issues swiftly to maintain exceptional service.

We’re looking for friendly communicators who stay calm under pressure, can guide guests through digital orders, and smile with confidence as part of a busy team at our London restaurant.

Qualifications

• Friendly, confident communication with customers.
• Ability to think fast and adapt under pressure.
• Comfort using digital ordering systems and apps.

Responsibilities

• Welcome guests with a smile and make them feel valued.
• Know the menu inside out and assist with promos.
• Make digital ordering feel easy for guests at kiosks and via the app.
• Keep queues moving and update guests on order status.
• Handle complaints calmly and escalate if needed.

Skills

Good communication

Problem solving

Tech-savvy

Tools

Kiosk systems

Mobile app

Job description

KFC in Greater London is seeking a Guest Experience Lead to warmly welcome guests, explain the menu, and help use kiosks and the app. You’ll keep things moving, assist teammates and resolve issues swiftly to maintain exceptional service.

We’re looking for friendly communicators who stay calm under pressure, can guide guests through digital orders, and smile with confidence as part of a busy team at our London restaurant.