Guest Experience Lead: Welcoming & Digital Ordering

KFC Barnet - High Street; Greater London; On-site; GBP 1,240,000 - 1,682,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Job summary

KFC Barnet - High Street is seeking a Guest Experience Lead to greet guests, assist with digital orders, and help keep service smooth on busy shifts. You’ll answer questions, remind guests about promos, and ensure a positive, fast dining experience.

You’ll guide customers through kiosks and the app, aiming to minimize wait times and elevate service. Join a team that values a friendly, proactive approach and the ability to adapt quickly to changing needs, while maintaining high standards of

Qualifications

• Great communication—friendly, clear, and confident with everyone.
• Think fast; you don’t freeze when stuff goes wrong—you fix it.
• Tech savvy; comfortable with digital ordering and kiosks.

Responsibilities

• Welcome guests with energy and a smile from the moment they enter.
• Know the menu to answer questions and suggest promos.
• Help guests use kiosks or the app and order confidently.
• Keep service moving by managing wait times and updating guests.
• Handle complaints calmly, escalate to leadership when needed.

Skills

Communication

Adaptability

Tech skills

Job description

KFC Barnet - High Street is seeking a Guest Experience Lead to greet guests, assist with digital orders, and help keep service smooth on busy shifts. You’ll answer questions, remind guests about promos, and ensure a positive, fast dining experience.

You’ll guide customers through kiosks and the app, aiming to minimize wait times and elevate service. Join a team that values a friendly, proactive approach and the ability to adapt quickly to changing needs, while maintaining high standards of