Guest Experience Lead - Energetic, Customer-First

KFC Southall - High Street; Southall; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Pay rate

Free food and drink on shift

Staff discount

Job summary

KFC Southall is seeking a Guest Experience Lead to warmly welcome guests, keep the flow smooth, and assist with digital ordering so service stays fast and friendly. You’ll spot and solve issues on the fly, support the team, and help raise the bar for great service every day in a busy restaurant.

In this role you’ll welcome customers, guide them through kiosks and the app, and stay calm under pressure while managing orders and questions with a smile.

Qualifications

• Great communication and friendly demeanor.
• Ability to think fast and fix issues on the fly.
• Tech savvy with kiosks and app-based ordering.

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from the moment they enter.
• Know the menu inside out and help guests pick the best options.
• Assist guests with kiosks or the app, showing how to customize and order.

Job description

KFC Southall is seeking a Guest Experience Lead to warmly welcome guests, keep the flow smooth, and assist with digital ordering so service stays fast and friendly. You’ll spot and solve issues on the fly, support the team, and help raise the bar for great service every day in a busy restaurant.

In this role you’ll welcome customers, guide them through kiosks and the app, and stay calm under pressure while managing orders and questions with a smile.