Guest Experience Lead: Welcoming, Tech-Savvy Service

KF; Dunstable; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Pay rate up to £12.21

Job summary

KFC in the United Kingdom is seeking a Guest Experience Lead to welcome guests, assist with digital orders, and keep service smooth. You will guide customers through the menu, help with kiosks and the app, and ensure a quick, friendly experience for everyone in-store.

Join a team that values energy, clear communication, and problem solving, while supporting colleagues to deliver great service every day.

Responsibilities

• Welcomes guests with energy and a smile, making them feel valued from the moment they enter.
• Answers questions about the menu and promotions, guiding guests to suitable choices.
• Assists guests with digital ordering (kiosk/app) and shows how to customise orders.
• Keeps the service area moving, manages wait times, and communicates order status.
• Handles guest concerns calmly and escalates to leadership when needed.

Job description

KFC in the United Kingdom is seeking a Guest Experience Lead to welcome guests, assist with digital orders, and keep service smooth. You will guide customers through the menu, help with kiosks and the app, and ensure a quick, friendly experience for everyone in-store.

Join a team that values energy, clear communication, and problem solving, while supporting colleagues to deliver great service every day.