Guest Experience Lead: Fast, Friendly Service

KFC; Greater London; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in the United Kingdom. You will be the friendly face, greeting guests with energy and helping with digital orders to keep service smooth. You’ll identify issues on the fly and support the team to raise the bar for great service each day.

The role emphasizes clear communication, fast thinking, and tech fluency to guide guests through kiosks and the app, ensuring a positive experience for every guest who walks in.

Qualifications

• Clear and confident communication with guests
• Ability to think and act quickly in a busy service environment
• Comfort with digital ordering platforms (kiosk/app)

Responsibilities

• Welcome guests with energy and a friendly smile
• Know the menu and promote promos to help guests choose
• Assist guests with kiosks and the app, showing how to order
• Keep pace and communicate order status to guests
• Handle guest concerns calmly and involve senior when needed

Skills

Excellent communication

Fast thinker

Tech savvy

Job description

KFC is seeking a Guest Experience Lead in the United Kingdom. You will be the friendly face, greeting guests with energy and helping with digital orders to keep service smooth. You’ll identify issues on the fly and support the team to raise the bar for great service each day.

The role emphasizes clear communication, fast thinking, and tech fluency to guide guests through kiosks and the app, ensuring a positive experience for every guest who walks in.