Guest Experience Lead — Team Member & Digital Ordering

KFC; Dunstable; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is hiring a Guest Experience Lead to greet guests, answer questions, and assist with digital orders so service runs smoothly. You will spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

We value clear communication, quick thinking, and comfort with technology. The role offers an opportunity to grow into leadership while working on-site at our UK locations.

Qualifications

• Clear, friendly communication with guests.
• Ability to stay calm and fix issues quickly.
• Comfort with using digital ordering tools and apps.

Responsibilities

• Welcome guests with energy and a smile.
• Answer questions, describe promos and help with ordering.
• Assist guests with kiosks or app orders and customize where needed.
• Keep lines moving, reduce wait times and update guests on order status.
• Handle complaints professionally and involve leadership when needed.

Skills

Great communication

Think fast

Tech savvy

Job description

KFC is hiring a Guest Experience Lead to greet guests, answer questions, and assist with digital orders so service runs smoothly. You will spot and solve problems on the fly, support the team, and help raise the bar for great service every day.

We value clear communication, quick thinking, and comfort with technology. The role offers an opportunity to grow into leadership while working on-site at our UK locations.