Guest Experience Leader: Fast, Friendly Service & Tech Help

KFC; Southall; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Free meals on shift

25% staff discount

Leadership career opportunities

Job summary

KFC is seeking a Guest Experience Lead in the United Kingdom to be the friendly face that welcomes guests and keeps service smooth. You will assist with digital ordering, help guests use kiosks or the app, and support the team to raise the bar for great service every day.

You’ll need excellent communication, quick thinking and tech savvy to resolve issues, explain promos, and keep things moving during peak times.

Qualifications

• Excellent communication with guests and team.
• Ability to help guests with digital ordering.
• Calm under pressure and problem solving.

Responsibilities

• Greet guests with energy and a smile.
• Explain the menu and promos.
• Assist guests with kiosks and the app.
• Keep service moving and manage wait times.
• Handle complaints with professionalism.

Skills

Great communication

Quick thinker

Tech savvy

Tools

Kiosk app

Job description

KFC is seeking a Guest Experience Lead in the United Kingdom to be the friendly face that welcomes guests and keeps service smooth. You will assist with digital ordering, help guests use kiosks or the app, and support the team to raise the bar for great service every day.

You’ll need excellent communication, quick thinking and tech savvy to resolve issues, explain promos, and keep things moving during peak times.