Guest Experience Lead — Welcoming, Tech-Savvy, Fast-Paced

KFC Gloucester - Goodridge Avenue; Gloucester; Vor Ort; GBP 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

Free food and drink on shift

25% staff discount

Pay rate: Up to £12.21

Zusammenfassung

KFC Gloucester - Goodridge Avenue is seeking a Guest Experience Lead to warmly greet guests, assist with digital ordering, and keep service smooth. You will spot issues, support the team, and help raise the bar for guest satisfaction every day.

You’ll lead by example, communicate clearly, and keep things moving during busy periods, ensuring a positive guest experience for all customers.

Qualifikationen

• Excellent communication and friendliness with guests.
• Ability to think fast and fix issues on the fly.
• Comfort using digital ordering kiosks and apps.

Aufgaben

• Welcome guests with energy and a beaming smile.
• Explain menu items, promos, and assist with order choices.
• Help guests navigate kiosks and the app for easy ordering.

Kenntnisse

Customer service

Communication

Problem solving

Tech literacy

Jobbeschreibung

KFC Gloucester - Goodridge Avenue is seeking a Guest Experience Lead to warmly greet guests, assist with digital ordering, and keep service smooth. You will spot issues, support the team, and help raise the bar for guest satisfaction every day.

You’ll lead by example, communicate clearly, and keep things moving during busy periods, ensuring a positive guest experience for all customers.