Guest Experience Lead - Fast, Friendly & Tech-Savvy

KFC; Havant; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead to greet guests, assist with digital ordering, and keep things running smoothly. You’ll help customers choose meals, troubleshoot kiosks and the app, and maintain fast service while handling complaints professionally.

This role emphasizes clear communication, quick thinking, and tech-savvy service. You’ll be part of a team focused on delivering a welcoming, inclusive experience for all guests.

Qualifications

• Great communication—friendly, clear, and confident with everyone.
• Ability to think fast and resolve issues without hesitation.
• Comfort with digital ordering and helping guests use kiosks or the app.

Responsibilities

• Welcome every guest with energy and a smile, making them feel valued.
• Know the menu inside out and help guests choose meals.
• Assist guests with kiosks and the app, showing how to customise orders.
• Keep service moving, manage crowd flow, and communicate order status.
• Handle complaints calmly and escalate when needed to the Team Leader or GM.

Skills

Great communication

Think fast

Tech savvy

Job description

KFC is seeking a Guest Experience Lead to greet guests, assist with digital ordering, and keep things running smoothly. You’ll help customers choose meals, troubleshoot kiosks and the app, and maintain fast service while handling complaints professionally.

This role emphasizes clear communication, quick thinking, and tech-savvy service. You’ll be part of a team focused on delivering a welcoming, inclusive experience for all guests.