Guest Experience Lead - Welcoming Service & Tech-Savvy

KFC-St.-Budeaux---Wolseley-Road; Plymouth; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead in Plymouth to greet guests with energy, guide them through the menu, and help them use digital ordering tools. You’ll keep service moving smoothly, assist the team, and address issues with poise to raise the bar on guest experience.

Join a brand that values being authentic and supportive, with opportunities to grow into leadership as you help deliver fast, friendly service every day.

Qualifications

• Great communication: friendly, clear, confident.
• Think fast: you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy: comfortable with kiosks and apps to guide guests.

Responsibilities

• Welcome first, always.
• Know the menu inside out.
• Make tech feel easy.
• Keep it moving.
• Handle complaints like a pro.

Skills

Great communication

Think fast

Tech savvy

Job description

KFC is seeking a Guest Experience Lead in Plymouth to greet guests with energy, guide them through the menu, and help them use digital ordering tools. You’ll keep service moving smoothly, assist the team, and address issues with poise to raise the bar on guest experience.

Join a brand that values being authentic and supportive, with opportunities to grow into leadership as you help deliver fast, friendly service every day.