Guest Experience Lead: Fast, Friendly Service

KFC Gloucester - Goodridge Avenue; Woolstrop; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount

Job summary

KFC Gloucester - Goodridge Avenue is hiring a Guest Experience Lead to warmly welcome guests, guide digital ordering, and help ensure smooth service. You’ll greet customers, know the menu, and assist with kiosks and the app, aiming to keep lines moving and orders accurate.

You’ll handle questions or issues on the floor, support your team, and maintain a friendly, efficient service environment that reflects the KFC brand values.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Ability to think fast and fix issues as they arise.
• Comfort with digital ordering systems and kiosks.

Responsibilities

• Welcome guests with energy and make them feel valued from the moment they arrive.
• Know the menu inside out and assist guests with ordering and promos.
• Assist guests with kiosks or the app and show how to customize orders.
• Keep things moving to reduce wait times and communicate order status.
• Handle complaints calmly and escalate when necessary.

Skills

Communication

Adaptability

Tech Savvy

Job description

KFC Gloucester - Goodridge Avenue is hiring a Guest Experience Lead to warmly welcome guests, guide digital ordering, and help ensure smooth service. You’ll greet customers, know the menu, and assist with kiosks and the app, aiming to keep lines moving and orders accurate.

You’ll handle questions or issues on the floor, support your team, and maintain a friendly, efficient service environment that reflects the KFC brand values.