Guest Experience Lead - Welcoming, Fast & Friendly

KFC Bournemouth - Winborne Road; Lower Blandford St Mary; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

Staff discount 25%

Job summary

KFC Bournemouth - Winborne Road is seeking a Guest Experience Lead to warmly welcome guests, guide them through digital ordering, and help keep service moving smoothly. You’ll spot and solve issues while supporting the team and raising the bar for great service.

You’ll be a friendly, energetic presence in a fast-paced restaurant, comfortable around kiosks and mobile ordering, and focused on delivering a memorable guest experience every day.

Qualifications

• Talk the talk: great communication — friendly, clear, and confident with everyone.
• Think fast: you don’t freeze when stuff goes wrong — you fix it.
• Tech savvy: you know your way around digital ordering and can show guests how it works.

Responsibilities

• Welcome first, always. Greet every guest with good energy and a real smile — make them feel like they matter the second they walk in.
• Know the menu inside out. Answer questions, shout out promos, and help guests pick what’s right for them.
• Make tech feel easy. Help guests use kiosks or the app without making it awkward. Show them how to customise and order like a pro.
• Keep it moving. Watch the crowd, reduce wait times, and never let anyone feel lost or left hanging. Let them know what’s happening with their order.
• Handle complaints like a pro. Listen up, stay calm, fix what you can — and loop in your Team Leader or GM if it needs backup.

Skills

Communication

Digital ordering

Customer service

Job description

KFC Bournemouth - Winborne Road is seeking a Guest Experience Lead to warmly welcome guests, guide them through digital ordering, and help keep service moving smoothly. You’ll spot and solve issues while supporting the team and raising the bar for great service.

You’ll be a friendly, energetic presence in a fast-paced restaurant, comfortable around kiosks and mobile ordering, and focused on delivering a memorable guest experience every day.