Guest Experience Lead — Welcoming & Tech-Savvy

Area 5- Claire Jones; England; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

The Guest Experience Lead at KFC is the friendly face greeting guests and guiding them through digital ordering to keep service smooth. You’ll answer questions, explain promotions, and help customers order with confidence.

You’ll spot and solve issues on the fly, support the team, and raise the bar for fast, friendly service each day. You’ll also help train colleagues and ensure high standards across shifts.

Qualifications

• Talk the talk with great communication — friendly, clear and confident.
• Think fast and adapt when things go wrong.
• Tech savvy with digital ordering and kiosks.

Responsibilities

• Welcome first, always. Greet guests with energy and a smile.
• Know the menu inside out, answer questions and promote promos.
• Make tech feel easy by helping guests use kiosks and the app.
• Keep things moving by reducing wait times and updating guests on progress.
• Handle complaints professionally and involve a supervisor when needed.

Skills

Friendly communication

Think fast

Tech savviness

Job description

The Guest Experience Lead at KFC is the friendly face greeting guests and guiding them through digital ordering to keep service smooth. You’ll answer questions, explain promotions, and help customers order with confidence.

You’ll spot and solve issues on the fly, support the team, and raise the bar for fast, friendly service each day. You’ll also help train colleagues and ensure high standards across shifts.