Guest Experience Lead — Friendly Leader, Free Meals On Shift

KFC-Bournemouth---Winborne-Road; Christchurch; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC is seeking a Guest Experience Lead to greet guests, guide them through digital ordering, and help the team deliver fast, friendly service. You’ll spot issues, keep lines moving, and support the team to raise the bar on guest satisfaction.

The role emphasizes clear communication, fast thinking, and tech fluency in a lively restaurant environment, with a focus on inclusive, welcoming service for all customers.

Qualifications

• Talk the talk: great communication—friendly, clear and confident.
• Think fast: you don’t freeze when stuff goes wrong.
• Tech savvy: navigate digital ordering with ease.

Responsibilities

• Welcome guests with energy and a smile, making them feel valued from entry.
• Know the menu inside out, answer questions and highlight promos.
• Help guests use kiosks or the app and show them how to order.
• Keep things moving by reducing wait times and communicating order status.
• Handle complaints calmly and escalate when needed to keep service smooth.

Skills

Excellent communication

Problem solving

Tech proficiency

Job description

KFC is seeking a Guest Experience Lead to greet guests, guide them through digital ordering, and help the team deliver fast, friendly service. You’ll spot issues, keep lines moving, and support the team to raise the bar on guest satisfaction.

The role emphasizes clear communication, fast thinking, and tech fluency in a lively restaurant environment, with a focus on inclusive, welcoming service for all customers.