Guest Experience Lead — Welcoming, Fast Service

KFC Templars - Retail Park; Oxford; On-site; GBP 9,600 - 17,000; Full time

Benefits offered by this job

Free food and drink on shift

25% staff discount

Job summary

KFC Templars - Retail Park in Oxford is seeking a Guest Experience Lead to greet guests, answer questions, and ensure fast, accurate digital ordering. You’ll spot issues, keep service smooth, and support the team with a can‑do attitude, helping the store raise the bar on guest satisfaction.

Join us to lead with energy, guide customers through kiosks and the app, and create a welcoming, high‑performing team environment every day.

Qualifications

• Great communication — friendly, clear, and confident with everyone.
• Think fast; you don’t freeze when stuff goes wrong — you fix it.
• Tech-savvy with digital ordering and can show guests how it works without stress.

Responsibilities

• Welcome guests with energy and a smile.
• Know the menu inside out and help guests pick what’s right for them.
• Assist guests with kiosks and the app, showing them how to customise and order.
• Keep things moving, reduce wait times, and keep guests informed about their order.
• Handle complaints professionally and escalate when needed.

Skills

Communication

Problem solving

Tech savvy

Job description

KFC Templars - Retail Park in Oxford is seeking a Guest Experience Lead to greet guests, answer questions, and ensure fast, accurate digital ordering. You’ll spot issues, keep service smooth, and support the team with a can‑do attitude, helping the store raise the bar on guest satisfaction.

Join us to lead with energy, guide customers through kiosks and the app, and create a welcoming, high‑performing team environment every day.